Frequently Asked Questions


Do I need an appointment to place my order?

Only large wedding cake orders require an appointment. For all other orders you may call or stop in at any time during normal business hours to pace your order. We do not accept orders via email, website or social media. Please allow a minimum of seven days notice for all orders.

Do you offer sugar-free, gluten-free or vegan options?

Unfortunately no, we do not. Accommodating dietary restrictions requires not only specific and specialized ingredients, but also perfected recipes and in some cases completely separate equipment. We at The Cake Lady Cafe have chosen to focus strictly on the products we have perfected over the past 20 years. We have developed our niche as a traditional American-buttercream cake shop, specializing in custom, hand-drawn cakes and a vast array of cupcakes completely centered around our cake and Charlene's very own buttercream recipe which are not sugar-free, egg-free, dairy-free, or gluten-free. If you are looking for a cake that accommodates your dietary needs we recommend searching for a bakery that specializes in such goods. 

Do you carry options for those who didn't give a week's notice?

Yes. Aside from our large inventory of cupcakes, we try to always have our Signature Cakes available for those last-minute orders (less than one week). Our Signature Cakes are 8 inch, single layer, filled cakes. They come in three flavors: Vanilla cake with vanilla buttercream filling and frosting; Chocolate cake with chocolate buttercream filling and frosting; and Pistachio cake with Bavarian cream filling and green almond buttercream frosting. These cakes are $30 each, serve 8-10 and can be customized.

We also carry a variety of pre-decorated 6 inch ($15; serves 4) and 8 inch ($30; serves 8-10) cakes in our case, ready-to-go for walk-in purchase. These cakes are available on a first-come, first-serve basis and cannot be reserved. Flavors vary daily. Writing can be added at time of purchase.

Can I email you my order or photos?

No. We do not use email. To place an order you can call or come in to the shop. If you have pictures please bring a hard copy of them to the shop. We do not work off of images from phones, tablets, etc. We also do not give quotes or take orders via social media.​

Do you offer delivery or shipping?

Because we are a small business we do not have the man power to accommodate deliveries. We do, however, deliver large wedding cakes to the immediate area. We also deliver to The Coast Guard Academy Thursdays after closing. There is a $10 delivery fee. Deliveries must be given one weeks notice and must be paid in full prior to delivery, via cash or check. We do not offer COD. We do not ship any of our products.

Im thinking about Cake Lady cake for my wedding. Where do I start?

You are always welcome to call or stop in with any questions. The cupcakes we offer are made from the same batters, fillings and frostings as your wedding cake would be, so they are the best way to sample flavor combinations. Once you have decided to use us for your wedding, we will set you up with a consultation. Consultations are offered Tuesdays thru Thursdays from 9am-4:30pm. Because Fridays and Saturdays are our busiest days we cannot schedule any appointments. At your consultation the cake lady will sit down and discuss all the details of your order including size, price, design, etc. Come prepared with pictures of cakes you make like and color samples (takes a lot of the guess work out) *NOTE: ALL WEDDING ORDERS MUST BE PAID IN FULL ONE WEEK PRIOR TO WEDDING DATE